Shipping Policy

Thank you for shopping with PY GrowTech. Below you will find important information regarding our shipping process, delivery times, and shipping costs.

1. Shipping Areas

We currently ship to customers within the European Union. If you are located outside the EU and are interested in our products, please contact us before placing an order.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been processed, it will be handed over to our shipping partner.

Please note that processing times may be longer during peak seasons or promotional periods.

3. Delivery Times

Estimated delivery times after dispatch:

- Standard products: 3–5 business days
- Larger products (such as grow tents, LED grow lights, or ventilation systems): 5–7 business days

Delivery times are estimates and may vary depending on destination and carrier.

4. Shipping Costs

Shipping costs are calculated as follows:

- Large products (grow tents, LED grow lights, ventilation systems): €9.99 per item
- Small accessories: €9.99 per order

Shipping costs will be displayed clearly at checkout before completing your purchase.

5. Shipping Carriers

We work with reliable logistics partners to ensure safe and timely delivery. The specific carrier used may vary depending on product type and destination.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

7. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us immediately at:

Email: info@pygrowtech.com

Please include your order number and, if applicable, photos of the damaged packaging or product.

8. Incorrect Address

Please ensure that your shipping address is complete and correct. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

9. Contact

If you have any questions regarding shipping, feel free to contact us:

Email: info@pygrowtech.com

Response time: 24–48 business hours