Returns & Refund Policy

At PY GrowTech, customer satisfaction is important to us.
If you are not fully satisfied with your purchase, you may return eligible items under the conditions outlined below.

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🔁 Right of Withdrawal (EU Consumers)

In accordance with EU consumer protection laws, customers have the right to withdraw from the purchase within 14 days without providing a reason.

The withdrawal period expires 14 days after the day you or a third party (other than the carrier) acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us by email at:

📧 info@pygrowtech.com

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📦 Conditions for Returns

Returned items must meet the following conditions:

The item is unused and in its original condition

The item is returned in the original packaging

All accessories, manuals, and components are included

The return request is made within the withdrawal period

Products that show signs of use, damage, or improper handling may be refused or partially refunded.

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❌ Non-Returnable Items

The following items are excluded from returns, unless defective:

Used or installed products

Customized or special-order items

Consumables (e.g. soil, nutrients, liquids) once opened

Items damaged due to improper use or installation

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💰 Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved:

Refunds will be issued using the original payment method

Processing time: up to 14 days after receipt of the return

Shipping costs are non-refundable, unless the return is due to an error or defective product.

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🚚 Return Shipping Costs

Customers are responsible for return shipping costs

We recommend using a trackable shipping service

PY GrowTech is not responsible for lost return shipments

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🛠️ Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 48 hours of delivery with:

Order number

Description of the issue

Photos or videos of the defect

We will assess the case and offer a replacement, repair, or refund where applicable.

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📩 Contact Information

For all return and refund inquiries, please contact:

PY GrowTech
📧 info@pygrowtech.com